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Please excuse me while I scream.Face the Audience. No matter what you plan as an activity in your store or bar at the library or somewhere else. Face the Audience. Put your espresso machine so you face the audience as you work. Put your coffee servers (air pot or shuttle, or pot) in a position so you never have to turn your back on your customer. Everything. Face the Audience always.Never turn your back on your customers.This is true both figuratively and literally. |
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